Privacy Policy

1. Introduction

Bicore.host ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services.

2. Information We Collect

2.1 Account Information

When you create an account or purchase services, we collect:

• Name and contact information
• Email address and Discord username
• Billing information and payment details
• IP address and location data

2.2 Service Usage Data

We automatically collect information about your service usage:

• Server resource utilization (CPU, RAM, disk, bandwidth)
• Login times and access logs
• Network traffic patterns and connection data
• Support ticket history and communications

2.3 Technical Data

We collect technical information for service operation:

• Server configuration and installed software
• System logs and error reports
• Performance metrics and monitoring data

3. How We Use Your Information

We use collected information for:

• Providing and maintaining hosting services
• Processing payments and managing billing
• Communicating service updates and support
• Monitoring and improving service performance
• Detecting and preventing abuse or security threats
• Complying with legal obligations

4. Data Protection Disclaimer

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

5.1 Service Providers

• Payment processors for billing operations
• Data center partners for infrastructure services
• Monitoring and security service providers

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

• Server data is deleted within 7 days
• Billing records are retained for 7 years (tax compliance)
• Support communications are retained for 2 years
• System logs are retained for 90 days

7. Your Data Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion (subject to legal requirements)
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us via Discord at discord.gg/N9yE4MdfGg

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our services may integrate with third-party tools and platforms. We are not responsible for the privacy practices of these external services. Please review their privacy policies separately.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your data is primarily stored in India. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

12. Security Measures

We implement multiple security layers:

• Encrypted connections (SSL/TLS)
• Firewall protection and intrusion detection
• Regular security updates and patches
• Access logging and monitoring
• Two-factor authentication options

However, no system is 100% secure. You should implement your own security measures and maintain regular backups.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be announced via email or Discord. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or concerns, contact us via Discord: discord.gg/N9yE4MdfGg